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Customer Support Resources

Customer Support Resources

We provide extensive customer support resources for our software. Choose from help documentation, training videos, and our Support Center. If you need immediate, guided support, once we have received your support ticket, we’ll contact you to resolve your problem.

Accolent ERP Help Wiki

The Accolent ERP Help Wiki is a searchable database containing help documentation related to software functionality. This is presented as easy to follow how-to articles complete with screenshots. This should be the first place to look if you have a question.

Accolent ERP Support Center

The Accolent ERP Support Center is a Cloud-based support ticket system powered by Jira Service Desk. You should already have received an invitation by email from the Accolent ERP Support Center asking you to log on and create your password. If you did not receive an email invitation, please contact ADS Solutions. From the Accolent ERP Support Center, you can enter a support ticket or check the status of existing tickets.

Customer Zone

The password-protected Customer Zone provides you with help documentation, training videos, and implementation materials for Accolent ERP.


Optimized for wholesale distribution across a number of vertical industries: auto parts, building materials, chemicals, fasteners, food & beverage, industrial, jan/san, restaurant supply and more


Accolent ERP Technology

There are good reasons that cloud-based ERP software is rapidly replacing on-premise business software. Learn why experts predict that 5 years from now on premise systems will be obsolete.


Implementation and Training

Let us show you how our comprehensive implementation and training programs will manage your transition and get you up and running on Accolent ERP quickly and painlessly.


Contact Us With Any Questions

Can't find what you're looking for, need other assistance or want to arrange a demo? Please let us know and we’ll be happy to help.

Contact Us 

Contact us to set up a customized demo of Accolent ERP business management software and see how it can help your distribution business.

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