Accolent ERP Delivers Field Service Management Software

Accolent ERP delivers field service management software through MobileFrame, a leading platform for enterprise mobile apps. Through this platform, data in Accolent ERP can be immediately sync'ed to a mobile app and delivered to remote users’ mobile devices. Data captured on users’ mobile devices will be automatically updated to the Accolent ERP database. If cell phone coverage is not available, these apps can run on an offline cached basis and sync when coverage is available.

Customizable Field Service Management Software Mobile Apps 

Accolent ERP delivers field service management software that enables management of field personnel and remote workforces that use mobile apps to receive, collect and operate on data. We can deliver customized mobile app solutions such as: Services Dispatch, Field Services, Delivery, DSD, Mobile Sales, to meet your business needs. These apps can pull data from your Accolent ERP database, deliver to mobile devices and update the Accolent ERP database with data collected on these mobile devices.

Multiple Field Service Management Software Solutions

Existing field service management software solutions that can be easily customized include:

Services Dispatch

Receive incoming service calls and schedule and dispatch technicians to respond. Allow dispatchers to create, assign and update work orders then deploy them directly to field technicians’ mobile devices. Assign technicians based on availability, proximity, skill-sets, available inventory, customer history or other criteria.

Field Services

Manage field service calls to track technicians’ arrival on site, time on the job, and completion. Allow technicians to record travel time, parts used, labor, etc., and create and email invoices from the mobile device or from Accolent ERP.

Delivery

Manage your fleet of delivery trucks and facilitate route-based deliveries. Track locations and disposition of your delivery trucks, monitor deliveries in progress, send delivery route directions and re-routing changes directly to drivers' mobile devices. Generate proof of delivery using signature capture, GPS coordinates and photos.

Mobile Field Sales

Enable salespersons to enter prospects, update customers’ records, take customers’ orders on mobile devices from the field. Deliver real-time inventory, pricing, and delivery information from the customer’s premises. Enter orders and release them to fulfillment while still with the customer.